CTI Settings

A page to enter values to facilitate the integration between MRI Evolution and call management software for helpdesks and call centres.

Note: These fields are specifically for the AMEYO call management software integration. More fields will be added to facilitate integrations with other call management software in the future.

System Administration > System Preferences > Integration > CTI Settings

Field Name	Description
End Call URL	From the AMEYO help documentation: AMEYO expects to receive disposition from the CRM to indicate the end of the call, once the call is accordingly disposed the agent screen reverts back to Wait Status and can receive the next call. The request should be URL encoded. Where 1. CampaignId: Mandatory, The campaign in which the call to be initiated. 2. userCrtObjectId: Mandatory, Ameyo's CRT Object Id (for user) as specified to the CRM during popup 3. SessionId: Mandatory, Agent active Session Id to which the call is to initiate. 4. Phone: Mandatory, The phone number to be dialled 5. crtobjectId: Mandatory, Ameyo's CRT Object Id (for customer) as specified to the CRM during popup 6. customerId– Mandatory, Ameyo customer Id for the customer got dialled in campaign 7. dispositionCode: Mandatory, any disposition code assigned in the disposition plan of campaign
Disposition Code	From the AMEYO help documentation: Additional Parameters to be Returned with the Disposition URL DispositionCode : The dispositionCode value passed must exists in the disposition plan assigned to the campaign. The dispositionCode passed must be the same as those configured for the campaign through Ameyo Administrator UI. The dispositioCode can be fetched from Ameyo using a simple HTTP API from the CRM using the campaigned and customerId received in the Crm Url Parameters.

Field Name

Description

End Call URL

From the AMEYO help documentation:

AMEYO expects to receive disposition from the CRM to indicate the end of the call, once the call

is accordingly disposed the agent screen reverts back to Wait Status and can receive the next

call.

The request should be URL encoded. Where

1. CampaignId: Mandatory, The campaign in which the call to be initiated.

2. userCrtObjectId: Mandatory, Ameyo's CRT Object Id (for user) as specified to the CRM

during popup

3. SessionId: Mandatory, Agent active Session Id to which the call is to initiate.

4. Phone: Mandatory, The phone number to be dialled

5. crtobjectId: Mandatory, Ameyo's CRT Object Id (for customer) as specified to the CRM

during popup

6. customerId– Mandatory, Ameyo customer Id for the customer got dialled in campaign

7. dispositionCode: Mandatory, any disposition code assigned in the disposition plan of

campaign

Disposition Code

From the AMEYO help documentation:

Additional Parameters to be Returned with the Disposition URL

DispositionCode : The dispositionCode value passed must exists in the disposition plan assigned to the campaign.

The dispositionCode passed must be the same as those configured for the campaign through Ameyo Administrator UI.

The dispositioCode can be fetched from Ameyo using a simple HTTP API from the CRM using the campaigned and customerId received in the Crm Url Parameters.

Complete the fields and click Save . Once the Role Header has been completed and saved a sub navigation will appear to allow additional entities to be assigned.

CTI Settings

System Administration > System Preferences > Integration > CTI Settings

Click to view - CTI Settings Fields and Descriptions